CUSTOMER SUCCESS ENGINEER (60-100%, F/M)

xorlab AG in Zurich area

2020-05-22

Contact

Frauke Kasper
jobs@xorlab.com


Function

IT / Internet
Sales, Full time

Offering Equity

Yes

YOUR ROLE
You are the main point of contact for our premium customers. With your technical expertise you help integrating our email defense platform into their infrastructure and configure it according to their needs. You work in our office in Zurich or directly at the customer.
You have a passion for IT security and know the odds and ends of our product. By interfacing with both the customer and the development team you are able to identify customer needs and turn them into value-adding product features.
YOUR CONTRIBUTION
Be excited. Be engaged. Be accountable and take responsibility. In this role you will be directly responsible for:

  • Provisioning and integration of our platform into customer environments
  • Identification and clarification of customer requirements
  • Design and implementation of customer-specific solutions
  • Technical enablement and knowledge enablement
  • Identification of upselling opportunities and churn risks

    YOUR PROFILE

  • Problem solving attitude
  • Solid technical IT background, ideally backed by a corresponding CS degree
  • Proven competence in administering Unix/Linux systems, networking, email, containerization
  • Professional level of spoken and written German & English

    WHAT WE OFFER

  • Transparent culture and opportunity to shape a growing company
  • Opportunity to shape a high-tech product
  • Be at the edge of innovation and push boundaries
  • Working part time is an option

    ABOUT XORLAB

    xorlab is an ETH Zurich spin-off company established in 2015 that develops machine intelligent cyber defense solutions. We are a team of ambitious young professionals driven by the vision of redefining email security. We work with highly respectable customers and help them get ahead of cybercrime.

    PLEASE NOTE THAT ONLY INDIVIDUAL APPLICATIONS WILL BE CONSIDERED - NO REFERRALS FROM HEADHUNTERS/AGENCIES

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