CRM Junior Manager (Lausanne Office)

Batmaid in Lausanne area

2019-08-29

Contact

Mónica Tissot
careers@batmaid.com


Function

other
other, Full time

Offering Equity

No

Who are we?
Batmaid.com is the first platform for professional home cleaning in Switzerland and Luxembourg. We offer the easiest way to hire a trusted, insured and declared professional cleaning agent in a few clicks.
We are a double-sided, vertical internet platform that pairs a startup mindset, cutting edge technology, and 5-star customer service. We optimize every aspect of the home-cleaning industry.
We are currently focused on the B2C market in Switzerland and Luxembourg. We are growing rapidly every month and will soon expand our platform offering to B2B clients and introduce other verticals such as plumbers, gardeners or electricians.
Our goal is to become the #1 platform for home services in Switzerland.
Our team is currently at 55, all with backgrounds in Management, Startup and top tier universities.
Batmaid has won several Startup awards such as: Swiss Economic Forum award, Top 100 Swiss Startups, CTI Label.

Our mission
Our mission is to revolutionize the home cleaning industry. For too long, home cleaners have not had enough recognition for their hard work and have suffered poor pay and conditions within the black market.
We see it as our duty to legitimize the industry with the goal to change the perception of cleaning agents. We want to create a more responsible world.
We strive to improve the working conditions of our cleaners and offer a value for money and improving everyone’s lives.
We aim at providing the best client experience in terms of the user-friendliness of our platform reliability and quality of our services, paired with unparalleled customer support.

Your mission
You will work under the supervision of our COO to ensure the continuity and quality of the service experience. Your role is crucial because it makes our entire business work. The client and agent retentions are of paramount importance for our platform.

  • Constantly coach our Batmaids with care and cleverness
  • Offer customised solutions to our clients
  • Negotiate with maids and clients to fix last minute issues
  • Ensure our 100% customer satisfaction
  • Work with the management team to solve complex cases
  • Become a pro in execution/time management/team playing and much more!

    Your weapons
  • Ambitious & committed
  • Exceptional interpersonal skills
  • Focused on self-improvement
  • Very comfortable with phone and email communication
  • Strong exposure to client relationship
  • Fluent in French or German. English mandatory.

    Additional information
  • Receive loads of responsibilities from day 1 and coaching from your devoted manager
  • Young and extremely dynamic Team. Many after-works, events and team building!
  • Place to learn, grow and surpass yourself. Unique skills to be developed
  • Ski weekend in Verbier / Batmaid BBQ
  • Our Lausanne office is in the biggest co-working space in Switzerland: Gotham

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