Technical Support Engineer

Beekeeper AG in Zurich area




other, Full time

Offering Equity


Beekeeper is a fast growing SaaS company with offices in Zurich, San Francisco, London and Berlin. We are disrupting the way 2 billion people working 'out in the field? communicate within their companies. Are you eager to shape the future of traditional industries like hospitality, retail, manufacturing or transportation using latest mobile technology?

We are looking for the most talented and passionate individuals that love to work in demanding and international environments. Our business team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS start-up. We aim to constantly improve our processes to grow at a fast pace.

As a Technical Support Engineer you will work closely with both our Customer Success and Engineering teams with a single goal on your mind: ensuring our customers get the highest possible value from Beekeeper. You will interact closely with customers and support them in integrating Beekeeper into their existing systems to leverage the full potential. You will also deep-dive on difficult product questions and be the authority on all matters that require a true technical expert. In addition, you will support the scaling up of the Customer Success function by identifying opportunities to automating tasks and workflows.

Your responsibilities

  • Provide second level support for the Customer Success team
  • Drive long-term success for our customers by working with them during technical integrations
  • Partner with the Customer Success team on various strategic projects
  • Automate processes by designing and implementing internal tooling
  • Maintain the Developers Portal and technical articles in the Beekeeper Help Center
  • Develop proof of concepts for integrations built on top of the Beekeeper API
  • Provide technical training for Customer Success Managers

What we look for in you

  • A passion for people
  • Degree in Computer Science or equivalent work experience
  • Comfortable working with scripting languages (such as Python) and RESTful APIs
  • Experience in integrating systems with third party apps
  • Strong communication skills, particularly when discussing technical topics with non-technical people
  • The ability to evaluate, troubleshoot, and follow-up on customer issues timeously
  • Strong prioritization & self-management skills
  • Creativity and out of the box thinking to make things work
  • A desire to learn, master and teach

Bonus Points

  • Experience with basic frontend technologies such as CSS, HTML, Javascript
  • Experience with SAP, Sharepoint and other Enterprise system APIs
  • Technical writing skills

What we offer you

  • Unique opportunity to shape the future of internal communication in a tech-driven environment
  • Exposure to both users and customers that use the products you build
  • Influence on the products we build through a flat organizational structure
  • An international team that challenges you to find the best possible solution
  • Great and central offices in San Francisco and Zurich with lots of free coffee and fresh fruits


Please send us your complete application with CV including links/information to any projects you have done inside/outside your day job. Please note that we will only consider complete applications.

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