Finero AG in Zurich area
IT / Internet
other, Full time
Finero, a fintech startup, is looking for a new Chief Customer Officer (CCO) to lead its marketing and customer support team. Our mission is to simplify everyone’s personal finance management by aggregating their financial information in a safe place, independently of their banking and insurance relationship. We are an early stage startup with lofty goals and big plans for 2017 and beyond.
As the CCO you and your team will be responsible for telling the world and our employees the story of our product. You will be expected to be our chief advocate for our platform and its benefits. You will also be charged with crafting the strategy around the messaging and marketing for new launches. You will also play an integral role in public/media relations, corporate communications, and content creation for our company.
In your role as CCO your job is to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Strategy and Planning